Privacy Statement
Effective Date 15 August 2024
1. ABOUT THIS STATEMENT
The T-Mark Corporation Limited has this privacy statement because we understand that it is important for you to know how we collect, store, use and share your personal information. In this policy we refer to T-Mark Corporation Limited as “we”, “us”, or “our” .
By entering any of our stores, using our websites, participating in our promotions, or membership programmes, or interacting with our Customer Services, you acknowledge that your personal information will be treated as described in this statement.
PERSONAL INFORMATION
In this statement, “personal information” means the same as it does in the Privacy Act 2020 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses), images of you, your biometric data and financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it (for example, if we combine seemingly anonymous data with other personal information, we hold about you), then the information is considered personal information.
CHANGES TO THE PRIVACY STATEMENT
We may change this privacy statement from time to time. Updated versions of this statement will be posted on our website. If we make any significant changes, we will provide you with reasonable notice by informing you through The Warehouse Group websites, apps and/or via email. By continuing to engage with us or use our services after any such notice period, you will be deemed to have accepted the updated version of this statement.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect personal information from you when you:
Purchase products or services from us in store
We collect:
· Video footage or still images, where our stores operate video surveillance systems (wherever you see video surveillance systems and/or a sign notifying you “CCTV IN OPERATION” or similar.
· Details of the products and services that you have purchased from us or have shown interest in.
· Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services.
· Where you have or intend to purchase goods which need to be obtained at a later date, we may collect your name, email address, contact number and mailing or street address.
Purchase products or services from us online
We collect:
· Details of the products and services that you have purchased from us.
· Information necessary to deliver those products and services, to respond to your enquiries including your name, email address, contact number, mailing or street address, delivery instructions and recipient details.
· Payment information and tokenised card data, in order to facilitate the payment for the goods and/or services.
· Information you provide to us through customer surveys.
Engage with our Customer Service Representatives in person (including collecting and returning goods)
We collect:
· Your name and contact information (for example, your email address and/or contact phone number).
· Information regarding why you have engaged with our Customer Service Representatives (for example, information relating to the return of goods, or a complaint about service).
· Information you provide to us through customer surveys.
Contact our Customer Service Representatives via phone or email
We collect:
· Your name, contact phone number and the subject matter of your call (which may be recorded).
· Your email address and any contact information provided, along with the contents of your email.
· Information you provide to us through customer surveys.
IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION
If you choose not to provide us with the personal information described within this statement, then:
· We may not be able to provide you with the product or services you have requested, either to the same standard or at all
· We may not be able to provide you with information about products or services that you may want, including information about discounts, sales or special promotions
· We may not be able to tailor our content, website and communications for your preferences.
3. COOKIES
A “cookie” is a small text file that is placed on a device when it is browsing a website to enable the host of the website to store information about use of the website by that device. We use cookies and similar technologies (for example, pixels) to:
· recognise your computer or device and greet you each time you visit our websites, without bothering you with a request to register or log-in
· keep track of products or services you view, so that we can send you, directly or through third parties, information and advertisements about those products or services or other similar or related products or services from across the Group that we think you may be interested in
· measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate
· research our users’ habits so that we can improve our products and services
· operate our websites efficiently with a high level of functionality
· measure the effectiveness of our marketing initiatives
· learn about your preferences so that we can present you with web content and advertising that is relevant to you
· measure the number of advertising referrals we have received to our websites from other websites
· produce data on web traffic and customer web activity through our website or apps.
While we use cookies to improve our customers’ online experience, if you do not wish to allow cookies then you can choose to disable cookies (for all sites) from within your browser settings. Please note that disabling cookies could affect your online experience.
4. WHY DO WE COLLECT PERSONAL INFORMATION?
The primary purpose for which we collect information about you is to enable us to perform our business activities and to provide the best possible customer service.
We collect, hold, and use your personal information to:
· provide products and services to you
· provide you with information or advice about existing and new products and services
· manage product or service warranties, including product recalls
· communicate with you and process your requests, including to interact with you via social media
· manage and enhance our products and services
· provide you with, operate and manage our membership programmes and those of our third party partners
· personalise and customise your experience with and to tailor how we market our products and services to you based on your purchase history and shopping preferences
· provide you with notices regarding updates to your customer experience
· conduct promotions, either ourselves or on behalf of selected third parties
· provide to third parties if you have authorised us to do so
· investigate if we have reason to suspect a breach of any of our terms and conditions or any suspected unlawful activity
· help prevent fraud and unlawful activity
· undertake activities otherwise required or permitted by any law (including the Privacy Act).
Your personal information will not be shared, sold, rented or disclosed other than as described within this statement or as required or permitted by any law (including the Privacy Act).
5. USE OF PERSONAL INFORMATION
We use personal information to provide you with information or advice about our existing and new products and services. We may combine and analyse a range of personal information we hold about you for the purpose of providing a more personalised shopping experience and/or providing more targeted advertising based on your preferences.
