Return Policy

Return Policy

Thank you for shopping with T-Mark Online. To protect your rights and interests, please read the following return policy carefully before placing an order. By completing your purchase, you acknowledge that you have read, understood, and agreed to this after-sales policy.

1. Return Eligibility

T-Mark Online provides after-sales service only for product quality issues, including but not limited to mould, spoilage, or missing contents inside sealed packaging.

• Application Period:
  Please contact our customer service team within 7 days of receiving the product (including weekends and public holidays).
  Photo and/or video evidence must be provided. Requests submitted after this period will not be accepted.
• Return Principle:
  Once a product is confirmed to have a quality defect, the return will be processed accordingly.
• Refund Method:
  Approved refunds will be credited to your T-Mark Online Account Balance by default.
  This balance has no expiry date and can be used to offset future purchases.

2. Sale & Promotional Items

No returns or refunds will be accepted for items marked as “On Sale,” “Clearance,” “Short-Dated Promotion,” “Limited-Time Offer,” or “Buy One Get One Free”, regardless of the reason.
Please consider carefully before making a purchase.

3. Order Cancellation & Handling Fees

• Cancellation Before Dispatch:
  If you wish to cancel an order after payment due to personal reasons, a 20% administrative handling fee will be deducted from the total order amount.
  This fee covers payment processing charges, manual handling, and packaging costs.
  The remaining balance will be credited to your T-Mark Online Account Balance by default.
• Cancellation After Dispatch:
  Once an order has been handed over to the courier or entered the delivery process, cancellation requests will not be accepted.

4. Non-Acceptable After-Sales Requests

T-Mark reserves the right to refuse return or account credit requests under the following circumstances:

• Sale, promotional, or clearance items
• Requests submitted after the 7-day period
• Non-quality-related reasons, including but not limited to change of mind, incorrect purchase, duplicate orders, or personal preference
• Incomplete product condition, including items that have been opened, labels removed, or original packaging damaged
• Failure to provide valid proof, such as purchase records, invoices, or unboxing evidence
  (We strongly recommend recording the entire unboxing process to protect your rights.)
• Online store and physical stores operate independently:
  All after-sales enquiries for online orders must be handled through T-Mark Online Customer Service.
  Physical stores do not provide on-site returns, exchanges, or refunds for online purchases.

We sincerely hope you enjoy shopping and dining with T-Mark Online.
If you have any questions, please contact our online customer service team during business hours(09:00-16:30), and we will be happy to assist you.